Practice Leaflet
2a Sefton Road
Litherland
Liverpool, Merseyside.
L21 7PG
Tel. 0151 281 5423
Simply Pharmacy is the trading name of
iPharmacy Sefton Limited
Our Pharmacists:
Mr Saleem Jabbar GPhC Reg. No. 2038114
Mr Oliver Bonenfant GPhC Reg.No. 2082176
Office Hours:
Monday to Friday 9am to 6pm.
Closed: Weekends and Bank Holidays.
We are a distance selling pharmacy based in Litherland, with strong local community links.
We offer a wide range of services for the whole family direct to your doorstep.
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NHS Dispensing
We dispense NHS prescriptions and will give advice on how to get the most benefit from your medicines. We keep a comprehensive stock of medicines and use a fast and an efficient wholesaler service to enable us to fill all prescriptions promptly.
Repeat Dispensing
We can dispense NHS repeat dispensing prescriptions issued by your doctor. Call us for more information about this service.
Medicine Containers
All medicines are dispensed in child resistant containers unless you ask us not to. Please remember: Keep all medicines out of reach and sight of children.
Our pharmacist can advise you on safe storage of medicines.
NHS Unwanted Medicines Service
Please return all unwanted medicines to your local pharmacy who can dispose of them safely. Within the local Sefton area, you can also pass unwanted medicines to our delivery driver, who will promptly return them to our pharmacy ready for disposal
NHS Health Advice & Self Care
The pharmacist is available for advice on all medicines and minor ailments, over the phone. We can also give you advice on how to live a healthy life, for example, advice on how to stop smoking, or healthy diets.
We can direct you to other sources of advice and assistance if we cannot help you ourselves
NHS Hypertension Case Finding Service
The service has two stages – the first is identifying people over 40 at risk of hypertension and offering them a blood pressure measurement (a 'clinic check'). The second stage, where clinically indicated, is offering 24 hour ambulatory blood pressure monitoring (ABPM).
NHS New Medicines Service
When you are prescribed a medicine to treat a long-term condition for the first time, the pharmacist will support you to use the medicine safely and to best effect.
The pharmacist will talk to you approximately two weeks after you first receive the medicine to see how you are getting on with it and to discuss any problems you may have. A second follow-up will be a month after you first receive the medicine. The service is only available to people using certain medicines; our pharmacist will give you details and offer this free NHS service, if this is available to you.
Patient Medication Records
Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as reactions between medicines and will help us deal with any queries you may have.
We comply with the Data Protection Act and the NHS code of practice on confidentiality. If you want to discuss the records we keep, please ask to speak to the pharmacist.
We provide these NHS services on behalf of:
NHS England (Merseyside)
Regatta Place
Brunswick Business Park
Summers Road
Liverpool
L3 4BL
Tel: 0151 285 4777
Other Services we provide:
Repeat Prescription Collection Service
We offer a repeat prescription collection service from local surgeries. We also accept posted prescriptions from surgeries and patients further afield. Please ask for details.
Private Prescription Dispensing
We dispense private prescriptions issued by your Doctor, Dentist and Veterinary Surgeon. We offer competitive pricing on all private prescription medication.
Medicine Sales
We are able to source a wide range of over the counter medicines and also vitamins and mineral supplements.
Holiday Healthcare
We can advise on medical requirements for travellers, including anti-malaria treatments.
In addition:
Surgical supplies, inc. ostomy, incontinence and dressings.
Measure and supply hosiery and trusses (Sefton MBC area only).
Comments, Suggestions, Complaints and Compliments
Our aim is to provide the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy.
If you have any comments, suggestions or complaints, please call a member of staff.
We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.
We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our Pharmacist will give you further information.
You may also complain or give feedback to the local ICB:
NHS Cheshire and Merseyside
Tel: 0800 132 996
Email: enquiries@cheshireandmerseyside.nhs.uk
https://www.cheshireandmerseyside.nhs.uk/contact/complaints/
Patient Experience Team
NHS Cheshire and Merseyside
No 1 Lakeside
920 Centre Park Square
Warrington
WA1 1QY
If you are making a complaint, please state: ‘For the attention of the complaints team’ in the subject line.
If you’re not happy with your complaint outcome, you can contact the Parliamentary and Health Service Ombudsman (PHSO)
Telephone: 0345 015 4033 or via the website.
Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.
Disabled Customers
In accordance with the Equality Act 2010 we aim to offer support to those who are in need. Where required we can provide:
- Medication in easy open bottles or in weekly medication packs.
- Compliance reminder sheets.
- Large font labelling for medication.
Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve. We reserve the right to refuse to provide services to individuals who act in a violent , threatening or aggressive manner.
When we are closed...
When the pharmacy office is closed, for any health problem, advice and details of other health services, contact NHS 111, 24 hours a day.
Telephone: 111
Overall our aim is to provide a professional reliable service to all our customers.
Once you decide to use our service, we want you to stay with us!
